Payment and delivery
Delivery of Products
The address delivery is free of charge in 5 cities of Ukraine when ordering for the following amount:
When ordering products for a lesser amount, the cost of address delivery is:
If it is necessary to bring the products into the apartment, this service is paid at the rate of 1 UAH per 1 kg of products for each floor.
So, for example, if the product you ordered weighs 100 kg, then taking it to the second floor will cost 200 UAH. Bringing it to the 4th floor - 400 UAH.
If there is a freight elevator in the house, only the first and last floors are paid.
Delivery to other regions of Ukraine is carried out using "Nova Poshta" transport company and is paid by the recipient according to the carrier's tariffs.
To receive the product you need to:
- Provide the original passport or driver's license as well as the reference number with the specified date of delivery of the product and the amount to be paid for delivery. You will receive the reference number in the form of an SMS message to the phone number you indicated in the order.
- When you receive the product, check its integrity. The parcel should be opened only in the presence of the carrier's representatives. If the cargo is damaged, you must draw up a claim, then check the contents of the claim drawn up by you and MANDATORY REPORT THIS TO OUR MANAGERS.
- If you cannot receive the goods personally, then your authorized representative can do it for you. To do this, they should bring their and your passport. In case you cannot transfer your passport to the authorized representative, contact our managers and provide the details of the new recipient. Also, make sure to contact us if you need to redirect your order to another branch of the carrier in your city.
- Once you received the goods from the carrier, claims for mechanical damage and incompleteness of the goods will not be accepted!
If you use the services of transport companies, be sure to pay attention to the fact that they may charge a penalty for late receipt of the order. To avoid such situations, try to collect your goods on time. In case of unforeseen circumstances, you can additionally coordinate the delivery of your goods by calling the carrier.
Payment for Products
After placing an order, you will make an advance payment of 50% in any way convenient for you. Payment is made at any branch of the bank according to the details of the current account. The rest of the cost of the goods is paid by the buyer upon the manufacture of the ordered furniture.
Assembly of Furniture
When placing an order, you can order the assembly of furniture. Finished furniture, depending on the model, can be delivered either assembled or disassembled.
In case of the delivery to regions, delivery of disassembled furniture is carried out, with the exception of chairs. Assembly and installation is carried out by the customer.